Client Success Representative

Pay: $45,000 – $52,000 USD base salary, depending on experience. Medical, dental, vision, 401(k) and unlimited paid time off.

About Us
One Door is an established software company. Our platform helps large retail and telecom brands keep thousands of stores consistent: the right displays, signs and products in the right place. We are a small team, and every customer conversation matters.

The Role
You will be the first person our customers hear from when they need help. Requests come in by email to our support desk in Salesforce. You will read each one, reply to the customer, fix what you can yourself, and pass the rest to the right teammate. You will not start from scratch: we have a written support knowledge base that covers our main customers, the most common requests and how to handle them, and keeping it up to date is part of the job.

What You Will Do

• Pick up new cases in Salesforce, figure out which customer and what they need, and send a friendly reply the same business day.
• Handle access requests: set up new users, reset passwords, and change roles, stores and permissions.
• Answer how-to questions about our platform, by email and the occasional call.
• When something looks broken, reproduce it step by step, then log a clear bug in Jira (steps, screenshots, who is affected) and keep the customer posted until it is fixed.
• Update the knowledge base when you learn something new, so the next person (including future you) can solve it faster.

What You Bring

• 1–3 years in customer support, a help desk or client success, ideally for business software.
• Experience working cases in Salesforce or a similar ticketing tool (Zendesk, Freshdesk, ServiceNow).
• Clear, friendly writing. Most of this job is email.
• Patience to dig into a problem and follow it through to the end.
• Bonus: Jira, Excel, or experience with retail or telecom customers.
• Based in the United States, with reliable internet and able to work 9:00 AM – 5:30 PM Eastern.

How to Apply
Apply through Indeed with your resume and two or three sentences about a time you turned a frustrated customer into a happy one.
One Door, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Remote