Customs Origin and Solicitation Analyst

Job Description

Customs Origin and Solicitation Analyst

Follow up with Global Suppliers on Customs Documents, both email and phone calls
Prioritize Workload
Create process improvements as needed
Audit documents
Key documents
Escalate non-responsive suppliers as needed
Work to obtain a new contact when needed
Assist supplier in using Document Solicitation System
Promote and encourage suppliers to use Document Solicitation System
Ability to work in fast-paced environment
Communicate Document errors to suppliers
Processes automation as required

Communication and Relationship

Communicate as needed with Customs Origin and Solicitation team and leads
Communicate as needed with Customers and Stakeholders

Escalating critical issues timely
Excellent Customer Service Skills

Additional Duties

Assist with critical projects when they arise
Ability to change priorities quickly

Experience:

Bachelor of Science in Customs Administration / Business Administration or equivalent

Continuous improvement mindset

Technical Knowledge Requirements:

Demonstrated problem solving and analytical skills
Ability to understand, interpret and compare feedback results
Proficient in Microsoft Office applications, especially Excel and Access
Desirable: competent in Google Workspace tools
Desirable, competent in automation tools (Python, Knime, Databricks, RapidMiner)

Non-Technical Skills & Competencies:

Exceptional organizational skills, with demonstrated ability to effectively manage multiple priorities
Strong interpersonal skills and demonstrated commitment to teamwork and partnerships
Strong oral and written communication skills to all levels of the organization
Must be detail oriented with a passion for quality
High customer service orientation
Ability to “learn on the fly” and work in ambiguity
Process improvement mindset
High level of integrity regarding confidential data (employee survey responses)
Above average English communication skills both in oral and written

Experience:

English: Advanced

Coordinate and follow up with suppliers to obtain and validate documentation related to component imports.
Audit supplier documentation to ensure accuracy and compliance with established requirements.
Process and maintain import-related information in the designated systems.
Execute processes associated with the importation of components from suppliers.
Maintain ongoing communication and follow up with suppliers until the required results are obtained and each operation is successfully completed.

Technical Knowledge Requirements:

Demonstrated problem solving and analytical skills

Ability to understand, interpret and compare feedback results

Proficient in Microsoft Office applications, especially Excel and Access

Desirable: competent in Google Workspace tools

Desirable, competent in automation tools (Python, Knime, Databricks, RapidMiner)

Non-Technical Skills & Competencies:

Exceptional organizational skills, with demonstrated ability to effectively manage multiple priorities

Strong interpersonal skills and demonstrated commitment to teamwork and partnerships

Strong oral and written communication skills to all levels of the organization

Must be detail oriented with a passion for quality

High customer service orientation

Ability to “learn on the fly” and work in ambiguity

Process improvement mindset

High level of integrity regarding confidential data (employee survey responses)

Above average English communication skills both in oral and written

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors

If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Role Description

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