Director, Partnership Operations

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As a Director, Partnership Operations at Thyme Care, you’ll be responsible for driving business outcomes for partners by translating strategic goals into scalable operations that deliver measurable results, all while developing and managing relationships with health plans and risk-bearing entities.

You will:

• Lead implementation and performance management for payer and risk-bearing partnerships from contract to maturity.

• Serve as a strategic advisor to internal and external stakeholders, ensuring alignment and visibility across partner-specific workstreams.

• Build data-backed insights and presentations for leadership and partner discussions, telling the story of partnership impact.

• Identify and operationalize process improvements that enhance contract performance and scalability.

• Collaborate with cross-functional teams — Product, Care Delivery, Data, Operations — to address challenges and deliver outcomes.

• Own joint operating committees and business reviews, communicating progress, insights, and opportunities for deeper collaboration and partner expansion.

This role is ideal for a strategic operator — someone who can think big, move fast, and drive results with both structure and creativity.

WHAT YOU’VE DONE

You bring a mix of strategic thinking and operational execution, with experience managing complex partnerships and working cross-functionally to turn ideas into measurable outcomes.

Qualifications

• 6–10+ years in management consulting, strategy, or healthcare operations, ideally with payer, provider, or care delivery exposure.

• Proven ability to analyze, structure, and execute high-impact projects in a fast-paced, matrixed environment.

• Strong communicator and presenter; skilled at synthesizing complex information into concise, executive-ready materials.

• Confident navigating ambiguity and influencing across teams.

• Hands-on leader who takes ownership from problem to implementation.

Nice-to-Haves

• Background in healthcare, care management, or value-based care.

• Blend of consulting and in-house experience in high-growth or startup settings.

• Familiarity with performance metrics, financial modeling, or partner success management.

WHAT LEADS TO SUCCESS

Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience.

Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately.

Comfortable with ambiguity. You have a proven track record of success in scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.

Expertise. You blend analytical thinking with practical execution and can pivot seamlessly between big-picture strategy and hands-on work. You bring structured problem-solving, executive presence, and a strong ability to communicate complex ideas simply and effectively. You can interpret metrics, connect them to outcomes, and use them to tell a compelling story.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $178,500-$210,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.