Partner Success Guide

Who you are

• Prior customer service experience via phone and/or in person
• Exceptional partner-focused attitude and relationship-building skills
• Strong technical problem-solving, writing, and verbal skills
• Experience identifying and resolving complex partner issues
• Strong organizational skills and the ability to handle multiple tasks
• Solid understanding of software and its use in a partner environment
• A demonstrated passion for technology
• Ability to manage changing priorities in a highly dynamic environment
• Ability to work well under pressure and independently
• Collaborative mindset and strong listening skills
• Willingness and ability to learn new skills as required
• Strong desire to delight partners
• Availability for some evening, weekend, and holiday hours
• HTML and/or email marketing experience
• Travel, hospitality, or outdoor industry experience

What the job involves

• Inntopia is growing, and we are searching for a Partner Success Guide (PSG) to provide consulting and trusted advisor services to our partner accounts. Inntopia is part of Outside Inc., the outdoor media and technology company behind brands like Outside Magazine, MapMyFitness, Trailforks, and Warren Miller Entertainment
• You are the first point of contact for partners who use our Commerce, Marketing Cloud, and Business Intelligence products. The PSG is responsible for overall partner satisfaction, which includes software troubleshooting, training, and strategic advice on how to grow revenue and reduce costs. Our goal is to continuously exceed partner expectations while increasing our value and capturing it through revenue growth
• You’ll do all of this while working with a super-fun team of folks who take their work seriously and have fun doing it. Some of us choose to work out of our Stowe, VT office and some choose to work remotely. We’re flexible and we’re looking forward to meeting you
• Provide first-level support and training to Inntopia partners through inbound phone and email inquiries
• Conduct proactive outreach to Inntopia partners
• Answer partner questions about software functionality
• Assist partners in resolving software and system-related issues
• Accurately describe partner software problems and enter them into our issue tracking system
• Maintain regular communication with our partners
• Share best practices with partners using our software
• Sell additional Inntopia products and services
• Work as part of an amazing team while learning and having fun

Benefits

• Equity: we believe that all employees are owners and that we all contribute to the success of the company
• Comprehensive benefits package: Health, Dental, Vision, Life & AD&D, and more!
• Flexible time away: we believe in both the importance of working hard AND taking time to refresh and rejuvenate
• Learning & development: we put employees first and provide resources for personal and professional advancement
• Fringe benefits: cell phone reimbursement, fitness and ClassPass access, commuter program, etc