Role description
IcertisTypeFull-time
WorkplaceOn-site
SeniorityDirector / Executive
Salary$170,000–$260,000
LocationNew York, NY
Posted10/8/2026
- Icertis is launching a new Center of Excellence to support our AI-first, legal-centric products. This team will partner directly with enterprise customers, including companies like Microsoft, Accenture, and Hewlett Packard Enterprise, to design real-world AI use cases, optimize AI-powered contract review playbooks, and develop custom prompts that bring legal workflows to life
- This role blends legal expertise with AI innovation, helping customers streamline contract reviews, strengthen negotiation strategies, and bring greater speed, consistency, and insight to their daily work
- You’ll have the opportunity to make a real impact, shaping both the customer experience and how our product evolves. It’s a dynamic role where you’ll wear several hats: trusted advisor, LegalOps and contracting expert, product specialist, and solution architect. Ultimately, your goal is to help customers unlock the full power of Icertis and drive meaningful success for themselves, their teams, and their organizations
- Customer Consultant – Partner with customers to understand their legal and operational needs and translate them into effective platform solutions
- Customer Coach – Guide customers in getting the most out of the Icertis platform by sharing best practices and driving strong product adoption
- Customer Success Partner – Support customers as they implement AI-powered playbooks and prompts through testing, iteration, and continuous improvement
- Product Advisor – Bring insights from customer engagements back to the product team to help shape product enhancements, roadmap priorities, and strategic direction
- Team Builder – Play a key role in building and scaling our Legal AI Center of Excellence, helping develop processes, knowledge, and best practices for the team- A creative and flexible thinker who approaches challenges from multiple angles
- A problem solver who enjoys tackling complex challenges
- A strong collaborator with excellent stakeholder management skills
- A self-starter who takes initiative and ownership
- A clear communicator who can simplify complex ideas
- A fast learner who quickly adapts to new technologies and concepts
- Experience reviewing commercial contracts
- Experience working with AI tools and prompt writing
- Fluent in English (additional languages are a plus)
- Experience developing or working with contract playbooks, review guidelines, or negotiation protocols
- 5+ years of experience in commercial contract drafting, review, and negotiation
- Strong knowledge of common contract provisions across agreements such as NDAs, MSAs, SaaS agreements, vendor agreements, and licensing agreements
- Comfort with technology platforms and the ability to learn new systems quickly
- Strong analytical and problem-solving skills with attention to detail
- Experience working with AI tools and prompt engineering
- Ability to translate legal concepts into structured guidance for AI systems
- Excellent communication and presentation skills
- Experience working directly with customers or internal stakeholders
- Strong cross-functional collaboration skills
- Professional presence when working with enterprise-level customers, including general counsel and senior legal leaders
- Ability to manage multiple customer engagements simultaneously