Senior Technical Product & Program Manager (Platform Engineering)

• Platform Engineering organization’s mission is to enable engineers across the company to ship good code quickly, sustainably, and enjoyably
• As a Senior Technical Program & Product Manager within Platform Engineering, you will partner with team leaders to understand organizational needs, align on priorities, and help craft and manage roadmaps for the platform capabilities that support Betterment’s engineering organization
• Working with Platform Engineering leaders, you will help define and prioritize initiatives that enable the company to:
• Power Product Innovation: Partner with product engineering teams to develop scalable platform services, tooling, and shared components that help teams ship new features faster and more safely
• Standardize & Simplify: Collaborate on standards, frameworks, best practices, and migration paths that reduce fragmentation and make it easier for teams to build and operate services
• Maximize Efficiency: Identify opportunities with platform teams to improve reliability and operational excellence through automation, workflow simplification, and performance optimization
• Minimize Risk: Help align platform investments with the security, stability, resilience, compliance, observability, and disaster-readiness needs of the organization
• You will lead highly technical, cross-team initiatives end to end: framing the problem, aligning stakeholders, driving execution, surfacing risks, and measuring outcomes
• You will work closely with the leaders of SRE Infra Enablement, Developer Experience, Security, and API & Auth Platform, as well as product engineering and other partners who depend on these capabilities
• You thrive in the intersection of product thinking and technical program delivery
• You’re equally comfortable white-boarding with engineers, presenting tradeoffs to executives, and collaborating with cross-functional teams to drive meaningful, durable outcomes
• Partner with SRE Infra Enablement, Developer Experience, Security, and API & Auth Platform leaders to understand their strategies, constraints, dependencies, and investment choices
• Help facilitate a recurring roadmap process that turns technical opportunities, operational pain points, and partner needs into clear priorities and sequenced investments
• Work with engineering leaders and senior technical staff to clarify the problem, define the desired outcome, evaluate options, and document the decisions and tradeoffs
• Track progress against roadmap commitments and platform outcomes, surfacing risks, dependencies, and decisions early rather than simply reporting status
• Help teams make explicit tradeoffs when capacity is limited: what we will do, what we will defer, what we will stop doing, and what support or adoption is required from partner teams
• Partner with product engineering teams to understand adoption barriers and ensure that platform capabilities are usable, well-documented, and supported in practice
• Define and track measures of success such as reliability, security posture, developer experience, adoption, delivery efficiency, operational burden, and service performance
• Coordinate cross-team execution for initiatives that span multiple platform areas, including migrations, standards, shared services, and changes to engineering workflows
• Prepare concise updates and decision documents for platform leadership, with a clear point of view and explicit asks when leadership input is required

Benefits

• Compensation & Ownership: Competitive, benchmarked salary. Equity for everyone, including new hire, performance, and refresher grants.
• Retirement: 401(k) match from day one, including Student loan matching. Zero management fees.
• Health & Wellbeing: Comprehensive medical, dental, and vision coverage. One Medical membership. Fertility and LGBTQIA+ transition support.
• Time Away: Flexible time off. Paid parental leave for all parents. Four-week sabbatical in year six.
• In-Office Culture & Flexibility: An in-person, collaborative culture, with no required office days during the summer and winter holidays.
• Growth & Development: Free Coaching for everyone and continuous development.
• Community & Care: Chef lunches, guest speakers, company gatherings, heritage celebrations, and seven Employee Resource Groups.
• Employee Support: Dedicated benefits advocate and EAP access.- Technical depth sufficient to work effectively with senior engineers on backend architecture, operational tradeoffs, reliability, security, developer workflows, or platform APIs
• Strong judgment about how to prioritize shared platform investments when different teams have legitimate but competing needs
• Experience balancing near-term delivery with long-term platform health, including standards, migrations, deprecations, reliability improvements, and operational readiness
• Strong experience shaping and executing roadmaps for backend platforms, infrastructure, developer tooling, SRE, security, APIs, authentication, or related technical domains
• A collaborative, low-ego working style and a willingness to go deep enough to understand the problem without taking ownership away from the engineering leaders and teams doing the work
• A demonstrated ability to turn ambiguous technical problems into clear decisions, priorities, milestones, and measurable outcomes
• Exceptional written and verbal communication, including the ability to explain technical tradeoffs clearly to both engineers and senior leaders
• Experience leading complex, cross-team programs where success depended on influence, adoption, and sustained partnership rather than direct authority
• Data-informed decision making, with the ability to define and use metrics related to reliability, security, adoption, developer experience, and efficiency- We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues
• In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions
• On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process
• We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!