Director, Product Management

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Director, Product Management

Location: Remote - US Only
Country: United States
Department: Product Management
Reports To: VP, Product Management
Position Type: Full-Time
Salary: $190,000 + Bonus

Job Summary:

First Due is seeking a strategic, customer-focused Director, Product Management to lead and develop a team of Product Managers responsible for defining, delivering, and continuously improving products that serve the public safety community. This leader will own product strategy across multiple product lines, partner closely with Engineering, Design, Client Success, Sales, Marketing, Professional Services, and Leadership, and ensure products deliver measurable customer and business value.

Key Responsibilities:

• Lead, coach, mentor, and develop a high-performing team of Product Managers.
• Own the Product Management function, including ongoing, continuous feedback, talent management, career development, and establishing product management standards and best practices.
• Own product strategy, roadmap development, prioritization, and execution across multiple product areas.
• Partner with Engineering and Design to deliver high-quality products while balancing customer needs, technical constraints, and business priorities.
• Define and execute an AI product strategy that responsibly incorporates artificial intelligence and automation into the product portfolio.
• Champion data-driven product development through analytics, experimentation, customer insights, and product KPIs.
• Build strong relationships with customers, public safety agencies, and internal stakeholders.
• Present product strategy and roadmap updates to leadership.
• Support go-to-market planning, launches, pricing discussions, and customer communications. 

Qualifications:

• 8+ years of progressive Product Management experience, including 3+ years’ managing, leading and mentoring product managers.
• Experience delivering SaaS products in cloud native environment.
• Experience building and scaling mission-critical, highly reliable software platforms where availability, performance, security, and resiliency are essential.
• Demonstrated success managing complex product portfolios and cross-functional teams.
• Strong strategic thinking, analytical, communication, and leadership skills.
• Bachelor's degree required; advanced degree preferred. 

Preferred Qualifications:

• Experience in public safety, government technology, Fire, EMS, Law Enforcement, or Emergency Management software.
• Experience scaling high-growth SaaS organizations.
• Experience leading AI-enabled product initiatives and intelligent workflow automation.
• Strong understanding of product analytics, experimentation frameworks, and data-informed decision making. 

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.