University of Virginia
Location Charlottesville, Virginia, United States of America Category Clinical Support UVA Medical Center Job Id R0086836 Job Type Full time
JOB DESCRIPTION
Patient care doesn't end when treatment is complete. As a Discharge Transportation Coordinator at UVA Health, you serve as the critical link between care teams, transportation providers, patients, and families, ensuring safe, timely transitions from the hospital to the next stage of care.
This is an ideal opportunity for professionals who thrive in fast-paced environments, excel at coordination and communication, and enjoy solving complex logistical challenges that directly impact the patient experience. Every transportation arrangement you coordinate helps remove barriers to care, reduce delays, and support better outcomes across the health system.
The Role
As a Discharge Transportation Coordinator, you manage and coordinate patient transportation services across UVA Health using a variety of resources, including ambulances, wheelchair vans, taxis, public transportation, and other community-based options.
Working from UVA Health Town Center One, you serve as a central point of contact for transportation planning, balancing patient needs, insurance requirements, transportation availability, and operational priorities to ensure efficient patient movement.
Your work includes:
Coordinating patient discharge transportation using ambulances, wheelchair vans, taxis, buses, and other transportation resources
Communicating with patients, families, clinical teams, case managers, and transportation vendors to arrange appropriate transport solutions
Navigating insurance coverage requirements and transportation eligibility guidelines to support efficient discharge planning
Prioritizing transportation requests while managing multiple cases simultaneously in a dynamic healthcare environment
Investigating transportation concerns, resolving service issues, and supporting positive patient experiences
Tracking transportation activity, processing invoices, and maintaining accurate records in accordance with departmental procedures
Supporting process improvement initiatives and assisting with training and onboarding of new team members
What an Average Day Looks Like
No two days are exactly alike. One moment you may be arranging a time-sensitive ambulance transfer for a patient with specialized medical needs; the next, you're coordinating a discharge ride home while working through insurance coverage questions or transportation availability challenges.
You'll collaborate closely with nurses, care coordinators, social workers, transportation providers, and community partners to keep patients moving safely and efficiently. Success in this role requires strong organizational skills, attention to detail, sound judgment, and the ability to remain calm while managing competing priorities.
This position is ideal for professionals who enjoy problem-solving, building relationships, and finding solutions that help patients transition smoothly through the healthcare continuum.
Why UVA Health
UVA Health is a nationally recognized academic health system where operational excellence and patient-centered care work hand in hand. Transportation coordination plays a vital role in ensuring patients receive timely access to care while supporting efficient hospital operations and positive patient outcomes.
Why professionals choose UVA Health for this work:
Join a high-performing academic health system committed to innovation, quality, and patient-centered care
Play a direct role in improving thepatientexperience by helping patients navigate critical transitions of care
Work in a position where coordination, communication, and problem-solving skills are highly valued
Collaborate with multidisciplinary teams across the healthcare continuum
Gain exposure to healthcare operations, care coordination, discharge planning, and system-wide patient flow processes
Build a career within an organization that encourages professional growth and internal advancement
Additional highlights include:
Competitive compensation and comprehensive benefits
Medical, dental, vision, and retirement benefits
Generous paid time off and holiday programs
Tuition assistance and career development opportunities
A supportive team environment focused on collaboration and service excellence
This position serves as a critical connection point between patients, healthcare teams, and transportation partners, helping ensure safe and timely transitions throughout the UVA Health care network.
Why People Love Living in Charlottesville
Charlottesville offers an exceptional blend of career opportunity and quality of life. Nestled in the foothills of the Blue Ridge Mountains, the area provides convenient access to hiking, wineries, outdoor recreation, and scenic landscapes while maintaining the amenities of a vibrant university community. Residents enjoy acclaimed restaurants, local arts and music, excellent schools, and a welcoming atmosphere that supports both personal and professional growth. Whether you're relocating from a larger metropolitan area or seeking a community with strong work-life balance, Charlottesville offers the opportunity to build a rewarding career while enjoying everything Central Virginia has to offer.
MINIMUM REQUIREMENTS
Education: High school diploma/GED
Experience: Relevant experience in the field.
Licensure
May be required based on position requirements.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $20.00 - $24.73 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
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