Product Manager: Whitelabel & Sourced Tools

iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world's foremost experts in repair, and we've set the gold-standard for online repair documentation. Every day we help thousands of people fix their stuff, and we’re on a mission to help millions more.

We're looking for a talented, business-minded person to manage iFixit's whitelabel and third-party tool resale program. iFixit engineers most of our own tools, but a significant portion of our catalog comes from established manufacturers whose products we whitelabel or resell because they're genuinely the right tool for a repair. As a product manager, you'll be working alongside the engineering, procurement, and compliance teams to find gaps in our catalog, source manufacturers, negotiate deals, and manage products from first sample through launch.

Responsibilities of this role include:

• Research the repair market and our own catalog for product gaps worth filling, and write the proposals that make the case
• Source manufacturers (domestic and overseas), and negotiate pricing, MOQs, tooling, and payment terms
• Build landed-cost models and propose retail pricing across our web store, Amazon, and wholesale
• Guide each product through compliance, packaging, barcodes, and launch
• Evaluate product samples hands-on
• Monitor sales and margins, and drive price changes, re-sourcing, and end-of-life decisions

Before applying you should possess:

• Experience sourcing product and negotiating with overseas manufacturers
• A head for the business side: market research, negotiation, margin math
• Clear written communication, especially with non-native English speakers
• Ability to manage many projects simultaneously
• Excellent spreadsheet skills

Candidates get bonus points for the following:

• Experience with product lifecycles, BOM management, revisions
• Private-label or store-brand program experience
• Experience with NetSuite or another ERP
• Familiarity with consumer product compliance (REACH, Prop 65, safety certifications)
• Amazon marketplace and GS1 barcode experience

Some key personality traits that we'd like to see:

• Self-motivation and diligent work ethic
• Meticulous attention to detail
• Passionate about repair
• Creative problem solving
• Ability to learn new things very quickly
• Ability to work well with others, accept feedback, and change directions if needed

iFixit’s Expansion to Chattanooga: Our roots are in the California technology startup world, but our passion is tinkering. We are thrilled to be joining the making and manufacturing culture of Tennessee.

We are excited to have moved into our eastern distribution hub and headquarters! We've built a 50,000 square foot flagship location blocks from downtown in the historic Onion Bottom neighborhood on 12th street.

Read more about our plans.

iFixit is an awesome place to work. Here are some of our perks:

• A career where you will be actively working to make the world better.
• A repairable laptop, and any software you need.
• Full benefits package. Employer-subsidized health insurance through Anthem Blue Cross including medical, dental, vision, and life insurance. Plus a stipend toward coverage for your dependent(s).
• 401k plan with 4% employer match.
• Flexible vacation time + paid holidays.
• Dependent Care FSA.
• Generous stipends towards repair & wellness.
• $400 towards a bike or alternative method of transportation.
• A sweet pair of headphones to get your head in the game.
• Team member discounts on parts and tools.
• Charitable contribution matching! We'll 100% match your tax deductible contribution.

To Apply: Take a look at our website, ifixit.com, and familiarize yourself with our mission. Include a separate cover letter as a PDF telling us why you want this job. We’re especially interested in why your skills, qualities, and experience make you a good fit for our team. Both a resumé and a cover letter are required for this position.

We are looking to fill a position effective immediately, working 40 hours per week. Must be available to work a hybrid schedule, maintaining in-office presence at our Chattanooga location on core days (T-Th) at minimum. Some work outside of normal business hours may be required. Occasional travel to other iFixit locations in San Luis Obispo, CA and/or Stuttgart, Germany will be required for training and development.

Diversity Statement: When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We're a diverse team, split between two continents—but we're united by a love of tinkering and repair.

iFixit is proud to be an equal opportunity employer. Because we are trying to teach everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable. iFixit participates in E-Verify.

iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

This job is located at our office in Chattanooga, TN. Please only apply if you live in Chattanooga or are willing to relocate.