Role description
NinjaOneAbout us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
About the Role
We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer, Channel to help drive NinjaOne’s expansion into the enterprise market. This is a builder role—your chance to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre-sales. You’ll own the full technical sales cycle—from discovery and architecture through proof-of-concept and implementation—while partnering closely with AEs to influence deal strategy and deliver real-world impact. You won’t just run demos—you’ll build the playbooks, tools, and repeatable processes that help us scale. If you’ve done this before in B2B SaaS, thrive in high-stakes environments, and want your work to directly shape the next chapter of NinjaOne’s growth, we’d love to hear from you.
Location
- We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - *IL, KS, & TX.
Travel Requirements
- ~50%, including strategic customer meetings, industry events, and team collaboration
What You’ll Be Doing
- Own the full pre-sales technical experience for Enterprise Partners, Channel, MSPs & Customers. This will include product demonstrations, architecture design, and key customer engagements to drive deal success.
- Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums.
- Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management.
- Partner with Training and Customer Success teams to accelerate time-to-value and ensure long-term adoption success.
- Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction.
- Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE-to-SE model.
- Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals.
- Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross-functional alignment.
- Other duties as assigned.
Technical Requirements
- Proficiency in Windows environments (registry, services, performance troubleshooting).
- Familiarity with Linux/macOS systems and basic command-line troubleshooting.
- Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
- Hands-on experience with ITSM platforms and endpoint lifecycle management.
- Scripting experience in PowerShell, JavaScript, &/or VBScript is strongly preferred.
- Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
- Experience with Salesforce, Jira, Highspot, or equivalent systems is required.
About You
- 5+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers.
- Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms.
- Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale.
- Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders.
- Understands how IT teams evaluate, implement, and scale solutions—along with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives.
- Known for high emotional intelligence, technical credibility, and a customer-first mindset.
- Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools.
- Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eliible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
#BI-Remote
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
Candidate Privacy
When you apply, NinjaOne collects and uses your personal information to review your application and manage the hiring process. To learn how we use, store, and protect your data, and what your rights are, please read our Candidate Privacy Policy at https://www.ninjaone.com/candidate-privacy-policy.