Be the one building AI-powered experiences where they matter most.

 

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

 

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Global Planning Manager is a member of the Revenue Intelligence team, reporting to the Global Planning Lead, Revenue Intelligence. 

The candidate should have demonstrable experience in sales planning processes, territory and quota tooling, cross functional enablement, and displayed the ability to autonomously move projects forward. The candidate should be excited to accelerate their career trajectory by contributing to and learning from strategic go-to-customer initiatives and projects focused on Sales and Marketing in a market leading SaaS company. Genesys offers a fast-paced environment with great opportunities for professional growth and career advancement. 

Ideal candidates will have a minimum of 8 years of analytical, tooling, and sales process experience in the technology or software industries supporting Sales and Marketing organizations, including hands-on experience in Sales Planning and proficiency working within the Workday Adaptive Planning platform. 

 

Key Responsibilities, (including but not limited to): 

Planning Tooling & Enablement 

• Drive and implement Workday Adaptative Planning’s capabilities for the sales planning and territory & quota setting process. 

• Work side-by-side with external implementation vendors to educate them on our process, critical planning elements, and ensure requirements are addressed as part of the onboarding process.  

• Curate views within the Sales Planning tool with Regional Sales Operations to facilitate analysis in support of the fiscal year planning cycle 

• Interpret, validate, and analyze data outputs by leveraging dashboarding, modeling, and other data visualization techniques. 

• Develop data products and views that can be leveraged for planning and target setting within the Revenue Operations team as well as other teams across Genesys.  

• Manage and facilitate regional reporting requirements including but not limited to; 

• Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible. 

• Work with the planning leads to ensure business reporting requirements are captured and included in global reporting initiatives. 

• Support Global operations in reconciling and ensuring consistency from various data sources and assist in driving the automation of analytics in support of planning. 

• Provide insights into effectiveness of specific programs and investments and report progress against those assumptions laid out in planning through the budget and bookings-based outcomes. 

 GTM Planning Excellence 

• Work with Global Planning Lead, to drive Globally Consistent Cadence planning schedule; including but not limited to: 

• Understanding potential hierarchy structural changes 

• Incorporation of strategic initiatives into the planning framework 

• Create clear and consistent vocabulary leveraged cross functionally 

• Integration of a globally consistent capacity model 

• Ensure our outputs and insights are aligned to the corporate strategic pillars, aligned to finance’s budget process and frameworks, and investment trade-off implications are clear to stakeholders.  

 Measures for Success: 

• Curation and development of reporting templates and dashboards for management. 

• Coach, enable, and work with stakeholders to ensure they can derive insights and drive action from produced analytics. 

• A willingness to learn new software and tools to enable better decision making by sales business partners. 

• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly. 

• Responsible for managing various projects, demonstrating coachability and adaptability to stakeholder preferences. 

 Minimum Requirements:  

• Bachelor’s degree Business, Economics, Computer Science, Information Management or Statistics. 

• Proven experience with the development and implementation of Workday Adaptive Planning 

• Understanding of sales processes, quota & territory modelling, target setting, and compensation models. 

• Advanced level in Excel leveraging PowerBI, advanced formulas, financial modelling, and PowerPoint. 

• Strong knowledge of and experience writing in SQL. SOQL knowledge is a plus. 

• Experience in automating workflows leveraging ChatGPT, Claude, or other AI tools.   

• Experience in Salesforce workflows, Snowflake, Databricks, Tableau, and running SQL queries. 

• Minimum 8+ years professional experience in analytics, operations, or planning type role. 

• Strong written and verbal communication skills with a track record of presenting to senior management. 

• Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.  

• Strong team player with ability to work cross culturally and across business units. 

 

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$109,000.00 - $191,600.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

 

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.