Territory Sales Manager, Cleveland

Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you!

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. 

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

As a Territory Manager you will have an opportunity to be a key strategic contributor selling to independent restaurants in person. You will gain invaluable experience and have the chance to showcase your acquired knowledge. You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline. You will work to qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.

You will constantly be collaborating with your peers and manager to become proficient in our Value Selling sales methodology that allows you to create awareness with your prospects, demonstrating that you are a thought leader in the restaurant technology space, so you can help restaurateurs improve their business by using the ChowNow platform. This position requires the right combination of grit, curiosity, and the drive to help small business owners with their daily challenges.

This position requires regular travel throughout an assigned territory (approximately 60% of work time or 3 days a week). Employees must possess a valid driver's license, maintain an acceptable driving record, and have access to a reliable, insured vehicle to perform the essential functions of the position.

Reports to a Sales Leader; No Direct Reports.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

What Success Looks Like:

Within 30 Days You’ll:

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Thoroughly know our customers, their needs, and how our product adds differentiated value
• Learn best practices by working with our top producers
• Develop territory plan for outbound prospecting
• Confidently run in-product web demos for a variety of audiences

Within 60 Days You’ll:

• Drive your own deals through a full-cycle, outside sales funnel from qualifying to close
• Own and manage relationships, including the nurturing of leads and building a referral network
• Prioritize strategic opportunities and resources to maximize your own output
• Understand the importance of reports and dashboards in SFDC to evaluate your pipeline and KPIs
• Hit and exceed your quota numbers

Within 90 Days You’ll:

• Shape, iterate, and scale our sales strategy, taking initiative to improve the team's practices, tools, and content
• Work closely with your manager  to audit your sales pipeline, utilizing coaching and data-driven insights to maximize conversion rates at every stage of the buyer’s journey
• Contribute to the growth of the team by sharing best practices with your peers
• Complete a minimum of 45 restaurant drop ins a week
• Hit and exceed your quota numbers

You Should Apply If:

• You have a track record of consistent over-achievement in Outside/Field sales with 3+ years experience
• You’re genuinely curious about people, local restaurants, and food trends
• You enjoy building lasting relationships that enable you to build a book of business where referrals are the norm
• You practice as hard as you play
• You’re a market expert, you know your competitors, you’re up to date on the latest trends, you’re coachable, and you’re willing to put in the time to master your craft to understand how your buyer makes decisions
• You subscribe to a work hard, stay positive and implement feedback mentality
• You thrive in fast paced sales culture where changes are common and you adapt quickly
• You are a fast learner when it comes to process and technology
• You enjoy a competitive atmosphere where everyone is striving to be better than the day before while celebrating each other’s wins

About Our Benefits:

• Estimated On Target Earnings (OTE): $130,000 - $144,000 (depending on candidate experience and location)
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.  

Read here about your California privacy rights: https://get.chownow.com/legal/california-privacy-rights-act/

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