Talent Transformation Program Manager at Prologic Consulting

MeeBoss is sharing this role on behalf of Prologic Consulting.

We are seeking an experienced Talent Transformation Program Manager to manage customer training and enablement programs for strategic enterprise clients.

In this role, you will take ownership of customer training programs from planning through execution, ensuring customers maximize their training investments, achieve measurable learning outcomes, and identify opportunities for program expansion and renewal.

You will work closely with account executives, solutions architects, professional services, instructors, and internal training teams to deliver successful customer enablement programs.

The ideal candidate combines strong program management, customer success, account management, and commercial experience with an understanding of data, analytics, AI, and cloud technologies. Key

What you will do

Customer Engagement and Relationship Management

• Manage regular customer engagement through weekly check-ins, monthly reviews, and quarterly business reviews.
• Build relationships with executive sponsors and key customer stakeholders.
• Provide regular updates on program progress, milestones, risks, and recommended solutions.
• Maintain strong relationships with enterprise customers and internal account teams.

Program Planning and Delivery

• Develop structured customer learning and training plans based on business objectives and technical skill requirements.
• Monitor training purchases, utilization, enrollment, scheduling, and completion.
• Coordinate instructors, training schedules, learning environments, and other delivery resources.
• Ensure customers maximize their training investments within agreed timelines.

Technical Discovery and Reporting

• Conduct customer discovery sessions to understand technical environments, business objectives, and skills gaps.
• Document customer requirements and prepare actionable handover summaries.
• Track learner participation, training utilization, certification progress, and customer satisfaction.
• Provide regular performance reports and actionable insights to account teams.

Business Growth and Customer Success

• Identify opportunities for additional training services, program expansion, and renewals.
• Collaborate with account teams to develop training proposals and support commercial opportunities.
• Recommend training solutions that improve technology adoption and customer outcomes.
• Support new training agreements by defining delivery requirements and success measures.

Process Improvement

• Leverage AI and automation to improve program planning, reporting, and delivery.
• Gather customer feedback and collaborate with internal teams to improve training programs.
• Identify opportunities to improve operational efficiency and customer experience.

Qualifications and Requirements

• Minimum of 8 years of experience in program management, customer success, account management, or corporate training.
• At least 1 year of experience in data, analytics, artificial intelligence, or cloud technologies.
• Proven experience managing enterprise customer relationships and multiple programs.
• Strong commercial awareness and experience identifying business growth opportunities.
• Understanding of modern data and AI platforms, including data engineering, SQL, business intelligence, streaming, data governance, machine learning, and generative AI.
• Excellent stakeholder management, communication, and presentation skills.
• Experience leading executive meetings, project kickoffs, and business reviews.
• Strong analytical skills with the ability to track and report measurable outcomes.
• Ability to work independently, manage competing priorities, and operate in a fast-paced environment.
• Experience developing and implementing programs from the ground up.

Preferred Qualifications

• Experience in corporate training, learning and development, or customer enablement.
• Experience supporting public-sector customers and procurement processes.
• Databricks certification or willingness to obtain certification within the first 90 days.

Key Skills

• Program Management
• Customer Success Management
• Enterprise Account Management
• Customer Enablement
• Training and Development
• Stakeholder Management
• AI and Cloud Technologies
• Data Analytics
• Business Intelligence
• Machine Learning
• Generative AI
• Project Planning and Reporting

Compensation and Employment Details

• Hourly Pay: $62.50 – $76.39
• Job Type: Contract
• Work Arrangement: Fully Remote
• Experience Required: 8+ years

Apply Today If you have a strong background in enterprise program management, customer success, and technology enablement, we encourage you to apply for this opportunity.