Job Description
Purpose
- Actively engage with the Supply Chain team to ensure effective wholesale and retail activities
- Support the Sales team to develop partnerships with the GMSV and Cadillac Dealer Network underpinned by a vision of becoming a leading automotive partner
- Support the Sales team in developing and enhancing customer experience and brand representation through the GMSV & Cadillac Dealer Network.
- Play an active role in identifying opportunities for improving team and process efficiency (internal), and customer satisfaction and brand representation (external).
Position Tasks and Responsibilities
- Support the Supply Chain team with order requirements and fulfillment, including the addition of new models and trims to the GM ordering systems to achieve the wholesale and retail forecasts.
- Provide high-quality support to the GMSV and Cadillac dealer network by acknowledging or responding to 95% of various inboxes, including Distribution inbox, Global Connect Inbox and Partner Program inbox queries within 4 hours of each business day.
- Manage accurate monthly reporting for financial rebate programs, with all finance reports submitted by the 3rd business day of the month.
- Issue schedules and adhoc correspondence to dealer network as required, with support from the Sales and Supply Chain teams.
- Actively engage with local and global colleagues to achieve order requirements and amendments
- Work and build relationships with the core sales team, and key internal stakeholder departments including Training, Finance, Aftersales & Customer Care to support operations and deliver a One Team approach.
- Analyse information, from various sources, to prepare reports to support the Sales team, covering key financial and vehicle sales performance KPI’s, as well as customer survey feedback
- Understand, analyse and provide updates on Dealer progress through the training requirement for the current calendar year
- Liaise with GMANZ technical staff as required on specific customer experience issues on behalf of the Sales team
- Undertake special projects as required by the GM Supply Chain and Sales teams
- Proactively create, share and pursue personal professional development goals with supervisor
- Where applicable, accompany Sales managers to meetings at Dealer premises to assist in the achievement of Dealer objectives
- Development and central coordination of Dealer Targets and Allotments processes.
Knowledge:
- Interest in cars and the motor industry
- Awareness of GM brands Chevrolet, GMC & Cadillac and product range
- Awareness of Vehicle Dealer retail processes and aftersales operations
- Strong computer literacy (Microsoft Outlook, Excel and PowerPoint)
Skills:
- Strong verbal and written communication skills
- Strong presentation skills
- Ability to work autonomously and in an unstructured environment
- Initiative and integrity combined with a strong work ethic
- Empathy with the customer – capable of giving a balanced view on behalf of the customer
Experience/Education:
- Partial completion of tertiary studies in Business, Commerce or related business discipline.
- Experience in a business-related industry or customer service role would be highly regarded.
- Experience in managing administration for various projects would be highly regarded.
Competencies:
- Drive For results w/ initiative
- Timely Decision Making
- Dealing with Ambiguity
- Business Acumen
- Intellectual Horsepower
- Integrity & Trust
- Customer Focus
- Peer Relationships
About GM
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Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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