Genesys
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Description
Role Overview:
Accelerate pipeline growth across Higher Education and Academic Medical Center organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve engagement, access, and operational efficiency. This role directly influences how public sector institutions evaluate and adopt modern CX platforms, supporting initiatives that enhance student, patient, and employee experiences. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver more personalized and efficient interactions. You will partner closely with Account Executives and cross-functional teams to execute account-based strategies, engage decision-makers, and build a high-quality pipeline that drives long-term growth. This position offers strong career progression within a global sales organization and exposure to complex, high-impact public sector accounts.
Key Responsibilities:
Drive outbound prospecting across Higher Education and Academic Medical Center accounts, generating new logo opportunities and expanding existing customer relationships
Execute multi-channel outreach strategies, including calls, email, LinkedIn, events, and campaigns, to engage target accounts effectively
Conduct in-depth account and market research to identify high-value opportunities within both prospective and existing customer accounts
Build relationships with mid- to senior-level stakeholders, positioning Genesys solutions to align with organizational priorities
Partner with Account Executives to develop and execute account-based strategies and territory plans that support pipeline and revenue growth
Identify cross-sell and upsell opportunities by leveraging customer intelligence and engagement insights
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions, connecting capabilities to customer challenges and desired outcomes
Leverage data, insights, and modern sales tools to optimize outreach and improve engagement effectiveness
Maintain accurate pipeline tracking, activity reporting, and opportunity management within Salesforce
Consistently meet and exceed KPIs related to pipeline generation, meetings, and conversion rates
Required Qualifications:
1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
Proven track record of outbound prospecting and pipeline generation success in complex sales environments
Strong understanding of the United States public sector landscape, particularly Higher Education or Academic Medical Centers
Demonstrated ability to engage mid- to senior-level stakeholders within large or complex organizations
Strong business acumen with the ability to identify and align opportunities to customer needs
Excellent communication, organization, and time management skills
Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools
Preferred Qualifications:
Experience supporting enterprise or public sector sales teams
Familiarity with customer experience platforms or cloud-based SaaS solutions
Experience executing account-based marketing or sales strategies
Track record of collaborating effectively within cross-functional sales teams
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$48,600.00 - $85,400.00
Benefits:
Click here to view a summary overview of our Benefits.
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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