Senior Specialist II, Lead Investigator

A career at Resilience is more than just a job – it’s an opportunity to change the future.

Resilience is a technology-focused biomanufacturing company that’s changing the way medicine is made. We’re building a sustainable network of high-tech, end-to-end manufacturing solutions to better withstand disruptive events, serve scientific discovery, and reach those in need.

For more information, please visit www.resilience.com

The Senior Specialist II, Lead Investigator leads the site's most complex and cross-functional investigations, determining the resources and strategy needed to drive each event to conclusion in consideration of timelines, other functional areas, and customers. Operating independently in ambiguous, high-impact situations, the Lead Investigator ensures investigation outcomes and root cause analyses are completed in a timely, effective, and compliant manner, applying prior experience to facilitate development of solutions for novel problems and influencing stakeholders across the business. The speed and rigor demonstrated by the Lead Investigator will drive a culture that prevents deviations through a robust and proactive investigation process. 

Job Responsibilities

Investigation Management & Execution

• Leads complex, high-impact investigations with a well-defined scope, strategy, and timeline, determining the resources needed across functional areas and documenting status and progress throughout.

• Authors reports that document the investigation of issues, including definition, scope, product impact, root cause, and corrective actions to prevent the recurrence of the issue.

• Utilizes the appropriate investigation tools necessary to drive the team to root cause.

• Prioritizes work to aid in timely decisions and completion of investigations. Escalates issues as appropriate.

• Mentors and coaches other investigators on investigation methodology and report quality, and oversees their work to ensure speed and rigor across concurrent investigations.

• Identifies systemic and recurring issues across investigations and partners with functional leaders to design and implement improvements to the investigation and deviation processes.

Root Cause & Cross-Functional Collaboration

• Seeks and leverages the skills and technical expertise of internal and external resources to improve the speed and rigor of investigations. 

• Collaborates with a cross-functional team to determine: 

  • Communication strategy so all stakeholders have appropriate information. 

  • Investigation strategy including a clear and actionable problem statement. 

  • Investigation tool(s) to use. 

  • Investigation action plan and timing. 

  • Root cause. 

  • CAPA action plan and effectiveness checks. 

Experience & Education

Minimum Qualifications

• Experience in Pharmaceutical Manufacturing and/or other similar regulated industry.

• Familiarity with cGMP documentation practices and applicable regulatory requirements. 

• Ability to quickly assess and assimilate technical data and conduct a thorough investigation; ability to present findings, conclusions, and complex information in a clear, concise, and logical manner. 

• Ability to manage multiple concurrent investigations, monitoring progress against objectives and timelines to drive timely closure.

• Excellent written, verbal, and presentation skills, including technical and investigation report writing. 

• Ability to work in a fast-paced and rapidly changing environment.  

• Ability to prioritize work activities to meet customer needs and deadlines. 

• Ability to take accountability with excellent follow up and follow through; owns issues through the full cycle investigation process.

• Exercises independent judgment to advance investigations with minimal direction; coaches others and builds cross-functional alignment on root cause and corrective-action decisions.

Preferred Qualifications

• Bachelor’s degree, preferably in Science, Engineering, Regulatory, or other relevant discipline. Relevant work experience will be considered in lieu of a degree.

• 7+ years of experience in a pharmaceutical or other regulated manufacturing environment, including quality investigations and deviation management. 

• Understanding of the internal core business processes.

• Adept at identifying and understanding the critical factors in order to generate appropriate solutions. 

• Multiple site or function experience 

• Familiar with Lean problem-solving tools

Physical & Work Environment

• Work is performed in a combination of office, laboratory, and cGMP manufacturing environments.

• This position may also include the following conditions: sitting, standing, walking, repetitive motion, and / or wearing personal protective equipment.

• May require specific visual skills such as interpreting sounds and associated meanings at volume levels consistent with interpersonal or group conversations; interpreting letters and numbers when viewed on a computer screen, monitor, reports and other documents; identifying and distinguishing colors

Work Schedule

Schedule: 8 hours - Monday- Friday
The work schedule listed reflects the employee’s expected schedule at the time of hire. The Company reserves the right to modify work schedules at any time, including requiring overtime, with or without notice, based on business needs, operational requirements, or other considerations. Nothing in this description creates a guarantee of specific hours, days, or shift assignments.

Sponsorship or support for work authorization, including visas, is not available for this position.

Resilience is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, physical or mental disability, genetic information, or characteristic, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Requests for reasonable accommodation can be made at any stage of the recruitment process.

Resilience offers employees a robust total rewards program including an annual cash bonus program, a 401(k) plan with a generous company match and our benefits package which is thoughtfully designed to support our employees with great healthcare (including medical, dental and vision), family building benefits, life and disability insurance, paid vacation, paid holidays, other paid leaves of absence, tuition reimbursement and support for caregiving needs. Our target base pay hiring range for this position is $90,000.00 - $123,750.00 per year. Actual base pay is dependent upon a number of factors, including but not limited to, the candidate’s geographical location, relevant experience, qualifications, skills and knowledge. Excited about Resilience? We encourage you to apply and start a conversation with one of our recruiters.