Role description

Tier 1 Support Specialist

Astor & Sanders

TypeFull-time

WorkplaceOn-site

SeniorityJunior

Salary$18–$20/hr

LocationLakewood, CO

Posted10/14/2026

Customer Success

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities

Provide hardware and software support for Windows and some Mac desktops and laptops
Troubleshoot user accounts, software and hardware problems
Appropriately escalate problems to designated support levels using defined processes
Respond to all requests for assistance
Log and report each service request
Close out trouble calls
Other duties as assigned

Requirements

Six months of technical support experience
No experience needed with a vocational technical school certificate (HDI)
Experience with Microsoft Windows
Experience using Microsoft Office suite

Strong written and oral communication skills are required

The anticipated rate range for this position is $18-20/hr. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. 

Some of our competitive benefits include

Generous Paid Time Off (PTO) and all Federal Holidays off
Comprehensive Health and Dental Insurance Coverage
Retirement Savings Plan
Pre-Tax Benefit Programs
Wellness and Work-Life Support
Professional Development
Performance and Referral Bonuses
Life and Disability Insurance

Relevant archetypes

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Company info

Astor & Sanders

Accelerating Government Missions Through Innovation and AI-Driven Technology

Astor & Sanders Corporation (Astor) is a leading IT digital transformation company optimizing federal missions through cost-effective, efficient, and scalable technology solutions. Specializing in software and application modernization, artificial intelligence (AI)-driven solutions, cloud services, cybersecurity, data analytics, and network operations & engineering, Astor helps agencies streamline operations, strengthen security, and achieve measurable mission outcomes. Since 2000, Astor has delivered innovative IT solutions that enhance performance, resilience, and operational efficiency across government. Nationally recognized for its work, including Government Information Technology Executive Council (GITEC) Digital Experience Award, Fast Company’s Next Big Things in Tech Award, and OrangeSlices’ Elev8 GovCon Honoree in 2024, 2025, and 2026, DCA Live’s Red Hot GovCon Honoree, USPAACC Fast 100 Asian American Business Award, and the Inc. 5000 award. Astor excels at modernizing compl

Private company

Founded2000

HQMcLean, United States