{"$schema":"https://raw.githubusercontent.com/jsonresume/resume-schema/v1.0.0/schema.json","basics":{"name":"Eric Junhan Kim","label":"Lead Product Manager","image":"https://lh3.googleusercontent.com/a/ACg8ocITgzxribAKnZa-122nbotY3ggWSYN8_j8ulSUI5dwFjBMbtQk=s96-c","summary":"Product manager with a Ph.D. in AI and healthcare, building B2B SaaS platforms and AI-native workflows for frontline workers and clinical operations.","location":{"city":"Los Angeles, CA, United States"},"profiles":[{"network":"LinkedIn","username":"eric-junhan-kim-ph-d-55b9272b4","url":"https://linkedin.com/in/eric-junhan-kim-ph-d-55b9272b4"}]},"meta":{"canonical":"https://saywise.com/ericjhk","version":"v1.0.0","lastModified":"2026-09-22T20:00:13.630Z"},"x_saywise":{"handle":"ericjhk","pronouns":null,"availability":null,"oneLiner":"Product manager with a Ph.D. in AI and healthcare, building B2B SaaS platforms and AI-native workflows for frontline workers and clinical operations.","profileUrl":"https://saywise.com/ericjhk","markdownUrl":"https://saywise.com/ericjhk/profile.md","pdfUrl":"https://saywise.com/ericjhk/resume.pdf","archetype":{"code":"HB-DG","name":"All-Terrain Navigator","url":"https://saywise.com/sca/027a21e6753f","rarity":"One of the first All-Terrain Navigators on Saywise"},"aiStack":[{"name":"Claude Code","description":null,"url":"https://claude.com","storyCount":0},{"name":"Claude","description":null,"url":"https://claude.ai","storyCount":0}]},"work":[{"name":"Kayla Health","position":"Lead Product Manager","location":"United States","url":"https://kaylahealth.com","startDate":"2026-08-01","summary":"Leading product for a B2B SaaS platform helping frontline healthcare workers stay in their jobs. Defined product scope and data boundaries for a worker mobile app and employer dashboard. Built the first working prototype and MVP end-to-end from pre-start onboarding through day 90, applying doctoral research on multilingual, culturally tailored conversational AI to product design."},{"name":"NiaWell Health LLC","position":"Founding Product Manager","location":"Ann Arbor, MI","startDate":"2025-08-01","summary":"Architected an 8-agent AI customer support system for a 25-person healthcare startup, replacing manual triage and raising auto-answer accuracy from 46% to 77%. Built AI-native healthcare workflow prototypes focused on automating clinic operations, including patient message triage, staff review workflows, escalation logic, and back-office task routing."},{"name":"Soft-berry","position":"Lead Product Manager","location":"Seoul, South Korea","startDate":"2023-01-01","endDate":"2023-06-01","summary":"Led product strategy for an EV charging platform mobile app. Enhanced user retention 25% for existing users and 50% for new users through a comprehensive main page revamp. Increased new-user charging card applications by 200% via A/B testing and achieved 80% faster product development while saving $100K/yr through resource optimization. Drove 30% YoY revenue growth by leading API pipeline development for B2B sales."},{"name":"Mainstay","position":"User Experience Researcher (Contract)","url":"https://mainstay.com","startDate":"2022-07-01","endDate":"2022-12-01","summary":"• Conducted research with a Boston-based startup (Series B, Funding >30M USD) that deploys Conversational AI to support university students. • Analyzed student-chatbot conversation logs, qualitatively and quantitatively, to identify why students stop using the service."},{"name":"Soft-berry","position":"Lead Product Manager","location":"Seoul, South Korea","url":"https://soft-berry.com","startDate":"2022-05-01","endDate":"2022-12-01","summary":"Contributed to the EV charging platform mobile application with focus on user retention and onboarding optimization. Supported A/B testing initiatives and development cycle improvements that benefited overall product performance."},{"name":"University of Michigan","position":"Product Manager (Healthcare, AI)","location":"Ann Arbor, MI","startDate":"2019-09-01","endDate":"2026-08-01","summary":"Developed and presented an LLM-powered Conversational AI Agent for African American diabetes patients, with 200+ citations as first author in top conferences. Collaborated with 10 clinicians to gather requirements and led end-to-end product iteration, shipping 10+ iterations in 12 weeks. Validated early product-market fit with 80% retention in closed beta testing and achieved statistically significant improvements in engagement, usability, trust, and diabetes knowledge."},{"name":"Seoul National University","position":"Project Manager","startDate":"2017-07-01","endDate":"2018-12-01","summary":"• Developed an AI voice assistant capable of emotionally supporting teenagers through 2 studies involving 50 Korean high school students and analyzing the intents of 150+ dialogue utterances. • Generated and analyzed 200+ dialogue utterances after deploying the assistant to 7 teenagers who used it for 1 week"}],"education":[{"institution":"University of Michigan","url":"https://umich.edu","studyType":"Doctor of Philosophy in Information Science/Studies","startDate":"2019-09-01","endDate":"2026-08-01"},{"institution":"Seoul National University","studyType":"Information Science/Studies","startDate":"2017-09-01","endDate":"2019-06-01"},{"institution":"Yonsei University","studyType":"Business Administration and Management in General","startDate":"2010-09-01","endDate":"2017-06-01"}],"skills":[{"name":"Large Language Models (LLM)"},{"name":"Chatbot Development"},{"name":"Charging Systems"},{"name":"Microsoft Office"},{"name":"Information Science"},{"name":"Business Administration"},{"name":"Capabilities Development"},{"name":"Conversational AI"},{"name":"Medical Ethics"},{"name":"Python (Programming Language)"},{"name":"Customer Satisfaction"},{"name":"Clinical Study Design"},{"name":"Survey Research"},{"name":"A/B Testing"},{"name":"Mixed Methods Research"},{"name":"Graphic Design Principles"},{"name":"Mobile Application Development"},{"name":"Stakeholder Workshops"},{"name":"Diabetes Management"},{"name":"AI Agent Architecture"},{"name":"User Experience Research"},{"name":"AI Prototyping"},{"name":"Proof-of-Concept Development"},{"name":"Problem Definition"},{"name":"SQL"},{"name":"Data Analysis"},{"name":"Cross-functional Leadership"},{"name":"AI Trust Research"},{"name":"AI Adoption Research"},{"name":"Healthcare Product Management"},{"name":"Product Strategy"}]}